*Covid could cause a possible delay in shipping*
Gracie's Candles trys to offer you the lowest shipping possible...because of the weight of candles your best option is to order more then 1 at a time. I can fit 6 candles in a medium flat rate box and it helps lower your cost. Use my bundle deals and save even more. Please allow 5 days for processing. Your package may get mailed out the next day but allow up to 5 days before shipped.
Unfortunately, we do not have any more information than you do (or the tracking indicates) once an item is shipped. If there is a problem with your shipment please contact your local post office and give them the tracking number.
Gracies Candles is not responsible for stolen packages or any lost items that cannot have the insurance claimed ( tracking labels that read "Delivered"). We are also not responsible for errors made at the Post Office. If your item is delayed past its estimated arrival date we apologize, but it is out of our control. We suggest filing a complaint with the USPS shipping sections at checkout.
Buyers are responsible for return shipping costs. Returns are based upon conditions of problem. Must contact me within 3 days of delivery and shipped back within 7 days.
It is possible for some candles to develop a light flakey appearance. This is called "frosting" and is very common with candles made from soy wax. Some candles may also develop clear "wet spots" due to the colder temperatures during shipping, frosting may occur. This will not affect the candle burn or scent throw of the candle. I do not issue refunds for this as this is a normal trait of soy candles.
The first time you light the candle, allow it to burn until the liquid wax covers the entire top of the candle. This breaking process insures that it will perform better and more evenly throughout the life of the candle. This will insure a clean and efficient burning cycle for the life of the candle.
Never leave a burning candle unattended. Keep wicks trimmed to 1/4 inch. If you notice a large flame during burning, blow out the candle & trim the wick before re-lighting. Blow out the candle if jar becomes excessively hot. Keep out of drafts away from drapes and other flammable materials. Keep out of reach of children. Do not touch hot wax. Gracies Candles is not responsible for user misuse and negligence.
To prevent candles from boring a hole down the middle, burn long enough to achieve a melt pool that can be seen all the way around the glass. Do not leave candles burning.
I do offer wholesale prices. Please contact me for more information.